We hope you are satisfied with your purchase. If you are not completely satisfied with the product you received, please read the following return and refund policy.
Return Eligibility
You can apply for a return within 30 days of receiving the product.
Returned products must meet the following conditions:
The product is unused and in its original condition. The product packaging is intact. The product is not damaged by human error. Valid order information or proof of purchase is provided.
Products that do not meet the above conditions may not be eligible for a refund.
Non-Returnable Products
The following situations are generally not eligible for returns:
Products damaged due to customer reasons
Custom-made products
Products that are legally non-returnable
Damaged or Incorrect Products
If you receive a product with the following conditions:
The product is damaged The product has obvious quality problems The wrong product was received
Please contact us as soon as possible after receiving the product and provide:
Order number Product photo Description of the problem
After verification, we will provide a replacement, refund, or other solution based on the specific circumstances.
Refund Process
After receiving and inspecting the returned product, we will notify you of the refund review result.
Once your refund is approved, the funds will be returned to your original payment method.
Processing times may vary depending on the payment institution; it typically takes 5-10 business days for the funds to arrive.
Shipping Costs: For returns due to product quality issues, incorrect shipment, or damage during transport, we will cover the return shipping costs.
For returns due to personal reasons (such as changing purchase decisions, selecting the wrong item, etc.), the customer will bear the return shipping costs.
Original shipping costs are generally non-refundable unless otherwise stipulated by law or there is a quality issue with the product.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
For orders that have not yet been processed or shipped, we will do our best to assist with cancellation and arrange a refund.
Shipped orders may not be directly cancelable and will need to be processed according to the return procedure.
Refund Amount
The refund amount is usually the amount paid for the goods.
If applicable, the refund amount may deduct from:
Shipping costs already incurred and non-refundable
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